Effective Date: May 2026
Last Updated: May 2026
Applies To: All users of monaes.store
Monaé® ("we," "us," "our") is committed to protecting the privacy and personal data of all individuals who visit, browse, or make purchases through monaes.store ("the Site"). This Privacy Policy ("Policy") explains what information we collect, how we collect it, why we collect it, how we use it, how we protect it, and what rights you have in relation to it.
By accessing or using monaes.store in any capacity, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your information as described herein. If you do not agree with this Policy, you must discontinue use of the Site immediately.
This Policy applies to all visitors, registered users, and customers regardless of location. Where applicable, this Policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international data protection laws.
We collect two categories of information: information you provide to us directly and information collected automatically through your use of the Site.
2.1 Information You Provide Directly
When you interact with monaes.store, you may provide us with the following personal information:
2.2 Information Collected Automatically
When you visit monaes.store, certain information is collected automatically through cookies, tracking technologies, and server logs, including:
2.3 Information From Third Parties
We may receive additional information about you from third-party sources including advertising platforms, analytics providers, payment processors, and shipping carriers, which we may combine with information we already hold about you.
We use the information we collect for the following purposes:
3.1 Order Processing & Fulfillment
To process, fulfill, and deliver your orders, send order confirmations and shipping notifications, and handle returns, refunds, and customer service inquiries.
3.2 Account Management
To create and manage your customer account, authenticate your identity, and maintain the security of your account.
3.3 Marketing & Communications
To send you promotional emails, product updates, special offers, and newsletters where you have opted in to receive such communications. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@monaes.store. Please note that opting out of marketing communications does not opt you out of transactional communications related to your orders.
3.4 Site Improvement & Analytics
To analyze how visitors use the Site, identify technical issues, improve the functionality and user experience of the Site, and develop new products and features.
3.5 Advertising & Retargeting
To serve you personalized advertisements on third-party platforms including Meta (Facebook and Instagram), TikTok, Google, and other advertising networks based on your browsing and purchase behavior.
3.6 Fraud Prevention & Security
To detect, investigate, and prevent fraudulent transactions, unauthorized access, chargebacks, and other illegal or harmful activity on the Site.
3.7 Legal Compliance
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, and to enforce our Terms of Service and other policies.
Monaé® uses cookies and similar tracking technologies to enhance your experience on the Site and to collect the information described in Section 2.2.
4.1 Types of Cookies We Use
4.2 Managing Cookies
You may control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site and your ability to complete purchases. By continuing to use the Site without changing your cookie settings, you consent to our use of cookies as described in this Policy.
We do not sell your personal information to third parties. However, we may share your information with the following categories of third parties in the circumstances described below:
5.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Site and delivering our services, including payment processors, shipping carriers, email marketing platforms, customer support tools, and analytics providers. These service providers are contractually obligated to use your information only as directed by Monaé® and in accordance with this Policy.
5.2 Advertising Partners
We share certain data including email addresses, IP addresses, and browsing behavior with advertising platforms including Meta, TikTok, and Google for the purposes of targeted advertising and retargeting campaigns. This data is shared in anonymized or hashed form where possible.
5.3 Legal Requirements
We may disclose your information to law enforcement, government authorities, or other third parties where required to do so by law, court order, or legal process, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Monaé®, our customers, or others.
5.4 Business Transfers
In the event that Monaé® is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified of any such change via email or a prominent notice on the Site.
5.5 Fraud Prevention
We may share information with fraud prevention services, payment networks, and financial institutions to detect and prevent fraudulent transactions and chargebacks.
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Specifically:
When personal data is no longer required, we will securely delete or anonymize it in accordance with our internal data retention procedures.
Monaé® implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on all data transmissions, secure payment processing through PCI-compliant payment providers, restricted access to personal data within our organization, and regular security reviews of our systems and practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
Depending on your location, you may have the following rights in relation to your personal information:
8.1 Right to Access
You have the right to request a copy of the personal information we hold about you.
8.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Right to Erasure
You have the right to request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, subject to certain legal exceptions.
8.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances.
8.5 Right to Data Portability
You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.
8.6 Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
8.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us at hello@monaes.store with the subject line: Privacy Request — [Your Full Name]. We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.
monaes.store is not directed at or intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child under 16 has provided us with personal information, please contact us immediately at hello@monaes.store and we will take steps to delete such information promptly.
The Site may contain links to third-party websites, social media platforms, or other online services. This Policy does not apply to those third-party sites and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Monaé® operates globally and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Monaé® reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by updating the Effective Date at the top of this page and where appropriate by sending you an email notification. Your continued use of the Site following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Email: hello@monaes.store
Response Time: 3–5 business days
Hours: Monday – Friday, 9:00 AM – 6:00 PM CET
Website: monaes.store
By using monaes.store you confirm that you have read, understood, and agreed to this Privacy Policy in full.
© 2026 Monaé®. All rights reserved.